RUNNING LATE
At The DO Salon we aim to run on time, however we are aware that things can get in the way and both clients or our team can run late. For this reason we offer our clients a 20 minute cut off period from the scheduled booking time before having to reschedule the appointment.

ONLINE BOOKINGS
We love that our clients book online however our stylists would request that when making your booking for a colour service or any other specialised service (whether it be a low fuss blow-dry or cut), that you make sure to book this in also. That way we can ensure each client receives the appropriate amount of time needed to complete their service.

DEPOSITS
A 50% deposit will be required upon booking any service. The deposit will be taken at the time of booking and redeemed on the day of your appointment.

CANCELLATIONS
An SMS text reminder will be sent 2 days prior to your booking. Please confirm YES or contact us immediately if you need to cancel, so we can offer that time slot to another client. If a deposit has been paid it will be refunded, or held for your next booking.

However, if you don’t provide us with 48 hours notice or you fail to turn up for your appointment your deposit will be forfeited. If no deposit is paid, you will be invoiced for 50% of the booked appointment. 

We cannot accept messages left on Sundays or public holidays if your appointment is the within 48 hours of these days, as it doesn't provide sufficient notice to try and fill your appointment time.  Whilst we appreciate that it may not always be possible, we ask that you reschedule or cancel your appointment during salon hours. 

We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our clients.